Soft Reason currently serves customers in the United States. Shipping methods, costs, and carrier estimates are shown at checkout based on the delivery address and cart.
Processing
Orders are generally prepared within 1–3 business days, excluding weekends and U.S. holidays. Orders placed during launches, promotions, or high-volume periods may require additional processing time.
Tracking
When the carrier accepts your parcel, Shopify sends tracking to the email or phone number used at checkout. Carrier scans can take time to update after a label is created.
Delivery estimates
Checkout estimates begin after the carrier receives the parcel and are not guaranteed delivery dates. Weather, holidays, service disruptions, and address issues can affect transit.
Address changes
Review the shipping address before placing the order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins and are not responsible for delays caused by an incomplete or incorrect address supplied at checkout.
Missing or damaged parcels
If tracking shows unusual delay, contact the carrier first and then send us the order number through the Contact page. If the parcel arrives damaged, keep the item and all packaging and contact us within 7 days with clear photos.