We want every order to arrive correctly and in professional condition. Because many lash supplies are hygiene-sensitive or have a limited shelf life, eligibility depends on the item’s condition.
Return window
You may request a return of eligible unopened, unused, and resalable products within 14 days after delivery. Contact us before sending anything back so the return can be reviewed and authorized.
Items that cannot be returned
- Opened or used adhesives, primers, bonders, removers, or cleansers
- Opened or used lash trays and other hygiene-sensitive items
- Gift cards, personalized goods, and items marked final sale
- Products returned without authorization or outside the return window
Damaged, defective, or incorrect items
Contact us within 7 days of delivery with the order number and clear photos of the item and shipping packaging. Do not discard the product or packaging until the review is complete.
Return shipping and refunds
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping. Original shipping charges are not refundable. Approved refunds are issued to the original payment method after the return is received and inspected. Bank processing time varies.
Changes and cancellations
Contact us as soon as possible. Changes or cancellations are only possible before fulfillment begins.